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10-05-2020 12:17 PM
Is there any simple way to clear GlobalProtect authentication cookies on an endpoint other than uninstalling the client, rebooting and reinstalling?
For troubleshooting some connection issues, I need to show what happens when the cookie doesn't exist. However, the cookies have a lifetime of 7 days so I have to uninstall/reinstall the application to get the behaviour that happens when no cookie is available.
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10-05-2020 09:19 PM - edited 10-05-2020 09:20 PM
For Windows, user related cookies are stored in:
C:\Users\%Username%\AppData\Local\Palo Alto Networks\GlobalProtect\
filenames have this format:
PanPUAC_17c2deb6776739fbe2e40a988c921b8.dat
For pre-logon cookies (not tied to a particular user, but to a machine), cookies can be found in:
C:\Program Files\Palo Alto Networks\GlobalProtect\
filenames have this format:
PanPPAC_811c13bcd3d719c3cdf84fac1ceab29.dat
Regards
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10-05-2020 09:19 PM - edited 10-05-2020 09:20 PM
For Windows, user related cookies are stored in:
C:\Users\%Username%\AppData\Local\Palo Alto Networks\GlobalProtect\
filenames have this format:
PanPUAC_17c2deb6776739fbe2e40a988c921b8.dat
For pre-logon cookies (not tied to a particular user, but to a machine), cookies can be found in:
C:\Program Files\Palo Alto Networks\GlobalProtect\
filenames have this format:
PanPPAC_811c13bcd3d719c3cdf84fac1ceab29.dat
Regards
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09-20-2021 12:56 PM
This procedure doesn't work for me for some reason. What's interesting is the GP client displays the "connection failed, no network connectivity message" after the .dat files are deleted and the device rebooted, but the agent still establishes a GP connection/tunnel. Seems buggy. GP version 5.2.4 and 5.2.7.
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