Clearing GlobalProtect Cookies

Announcements

ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

Reply
Highlighted
L1 Bithead

Clearing GlobalProtect Cookies

Is there any simple way to clear GlobalProtect authentication cookies on an endpoint other than uninstalling the client, rebooting and reinstalling?

 

For troubleshooting some connection issues, I need to show what happens when the cookie doesn't exist. However, the cookies have a lifetime of 7 days so I have to uninstall/reinstall the application to get the behaviour that happens when no cookie is available.


Accepted Solutions
Highlighted
Cyber Elite

@catalan 

 

For Windows, user related cookies are stored in:

C:\Users\%Username%\AppData\Local\Palo Alto Networks\GlobalProtect\

filenames have this format:

 

PanPUAC_17c2deb6776739fbe2e40a988c921b8.dat

 

For pre-logon cookies (not tied to a particular user, but to a machine), cookies can be found in:

C:\Program Files\Palo Alto Networks\GlobalProtect\

filenames have this format:

PanPPAC_811c13bcd3d719c3cdf84fac1ceab29.dat

 

Regards

 

MP

View solution in original post


All Replies
Highlighted
Cyber Elite

@catalan 

 

For Windows, user related cookies are stored in:

C:\Users\%Username%\AppData\Local\Palo Alto Networks\GlobalProtect\

filenames have this format:

 

PanPUAC_17c2deb6776739fbe2e40a988c921b8.dat

 

For pre-logon cookies (not tied to a particular user, but to a machine), cookies can be found in:

C:\Program Files\Palo Alto Networks\GlobalProtect\

filenames have this format:

PanPPAC_811c13bcd3d719c3cdf84fac1ceab29.dat

 

Regards

 

MP

View solution in original post

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!