GlobalProtect 5.1.3 client update issue

[ITWinch]

Hello,

I have downloaded and updated PA firewall to the latest 5.1.3 version from 4.1.3 and activated. However when i click on GP client to "Check for Updates" it states that i am on the latest version. And the update doesnt prompt.

Even when i go to our VPN portal and installl again, its the older 4.1.3 version. Should this be instantaneous or is there a period of time to wait for this to be applied and pushed out to client devices for update?

Also, we have a device mismatch on our HA device. The downed update was performed on our active PA firewall, but it hasn't sync'd. Im certain the mismatch is the newer cleint download for GP.

You help is appreciated 

[ITWinch]

Just a bump for any ideas?

[vathreya]

Hi,

Try refreshing the connection and ensure you are connected to the right firewall. If yes, then you should the Upgrade Notification if admin such a setting in portal config (upgrade with prompt vs transparent).

[OwenFuller]

Is updating allowed in your user agent config?  Go to your portal > Agent > your agent config > App and make sure that the Allow User to Upgrade GlobalProtect App setting is configured to an Allow option.  Also, I can't find any documentation to support this, but I'm wondering if the jump from version 4.1 to version 5.1 isn't supported through automatic updates.