- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
05-28-2020 02:08 AM
Hi all expert,
Would like to know why whenever I disconnect my GlobalProtect and my local network (wifi or Ethernet) will not auto reconnect.
Is there anything need to configure on client or remote gateway?
My GP version is 5.0.4-16
Thanks in advance.
05-29-2020 07:13 AM
We had this issue last fall when using the "Enforce GlobalProtect for Network Access" setting in the portal agent configuration using version 5.0.4. The user would disconnect, and was unable to reconnect unless they disabled the GP agent or rebeooted. Packet capture seemed to indicate that DHCP was blocked. It resolved for us when we upgraded to version 5.0.5. I would suggest upgrading to that, or to the preferred version of the client (currently 5.0.9) which can be found here: https://live.paloaltonetworks.com/t5/Customer-Resources/Support-PAN-OS-Software-Release-Guidance/ta-...
05-29-2020 07:13 AM
We had this issue last fall when using the "Enforce GlobalProtect for Network Access" setting in the portal agent configuration using version 5.0.4. The user would disconnect, and was unable to reconnect unless they disabled the GP agent or rebeooted. Packet capture seemed to indicate that DHCP was blocked. It resolved for us when we upgraded to version 5.0.5. I would suggest upgrading to that, or to the preferred version of the client (currently 5.0.9) which can be found here: https://live.paloaltonetworks.com/t5/Customer-Resources/Support-PAN-OS-Software-Release-Guidance/ta-...
05-29-2020 01:40 PM
One additional caveat I found while talking w/ my coworker was that we traced the issue to a combination of GP version 5.0.4 and our Wireshark installations, which included npcap version 0.9x with legacy loopback support enabled. If you cannot upgrade GP to a newer version, you might see if the Wireshark/npcap issue applies. You can uninstall npcap, and re-install Wireshark without selecting the legacy loopback support.
06-01-2020 07:33 PM
Hi Owen,
Thanks for the help, after the simple upgrade to 5.1.1, the issues resolve immediately,
once again, thanks for the help to resolve this big annoying issue
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!