Globalprotect 6.0.1 not working with Windows 8.1

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Globalprotect 6.0.1 not working with Windows 8.1

L0 Member

Hello,
we are experiencing an issue with the latest Globalprotect version 6.0.1 and Windows 8.1 computers.
None of our Windows 8.1 computers was successfully upgraded from version 5.2.10, also clean install reports same issues:

 

(P7812-T7788)Error( 137): 05/17/22 13:47:43:649 FIPS drbg instantiate failed.
(P7812-T7788)Error( 230): 05/17/22 13:47:43:649 DRBG init: FAILED, error: error:2D08A081:FIPS routines:func(138):reason(129)
(P7812-T7788)Info ( 158): 05/17/22 13:47:44:150 ####################### Start PanGPS service (ver: 6.0.1-19) #######################
(P7812-T7788)Info (1669): 05/17/22 13:47:44:153 Enumerate session: user XXX logs in on session 1
(P7812-T7788)Debug(9091): 05/17/22 13:47:44:168 stop capture packets
(P7812-T7788)Debug(1001): 05/17/22 13:47:44:363 PreviousDNSInfo doesn't exist, no need to restore
(P7812-T7788)Debug(6275): 05/17/22 13:47:44:363 Proxy is not disabled before, no need to restore
(P7812-T7788)Error( 54): 05/17/22 13:47:44:363 Driver is not installed, reinstall it now!
(P9212-T5072)Info (1113): 05/17/22 13:47:41:126 ####GPC(6.0.1-19) MSI started with -commit
(P9212-T5072)Info ( 336): 05/17/22 13:47:41:130 StopPanService starts.
(P9212-T5072)Info ( 361): 05/17/22 13:47:41:130 Service does not exist
(P9212-T5072)Info (1122): 05/17/22 13:47:41:130 StopPanService called. ret = 1
(P9212-T5072)Info (1124): 05/17/22 13:47:41:130 Checking PanGPS process before installation...
(P9212-T5072)Info (1051): 05/17/22 13:47:42:135 Found PanGPS.exe for -commit
(P9212-T5072)Info (1137): 05/17/22 13:47:42:135 CheckGPSProcess completed.
(P9212-T5072)Info ( 959): 05/17/22 13:47:42:135 DeleteService for gpfltdrv starts.
(P9212-T5072)Info ( 969): 05/17/22 13:47:42:135 openservice failed, last error =1060
(P9212-T5072)Info (1018): 05/17/22 13:47:42:135 try to remove C:\Windows\system32\Drivers\gpfltdrv.sys now
(P9212-T5072)Info (1031): 05/17/22 13:47:42:135 finish removing C:\Windows\system32\Drivers\gpfltdrv.sys
(P9212-T5072)Info ( 336): 05/17/22 13:47:42:135 StopPanService starts.
(P9212-T5072)Info ( 361): 05/17/22 13:47:42:135 Service does not exist
(P9212-T5072)Info ( 453): 05/17/22 13:47:42:137 InstallService starts.
(P9212-T5072)Info ( 456): 05/17/22 13:47:43:614 Pan GlobalProtect Driver installation failed with error = 2
(P9212-T5072)Info ( 464): 05/17/22 13:47:43:614 PsvInstall finished.
(P9212-T5072)Info ( 488): 05/17/22 13:47:43:614 Service path is "C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPS.exe".
(P9212-T5072)Info ( 515): 05/17/22 13:47:43:622 CreateService finished successfully
(P9212-T5072)Info ( 529): 05/17/22 13:47:43:622 Pan GlobalProtect Agent service succeeded
(P9212-T5072)Info ( 552): 05/17/22 13:47:43:622 Pan GlobalProtect Agent service succeeded
(P9212-T5072)Info (1199): 05/17/22 13:47:43:622 Service installed sucessfully
(P9212-T5072)Info ( 41): 05/17/22 13:47:43:622 StartPanService starts.
(P9212-T5072)Warn ( 154): 05/17/22 13:47:43:647 Service start pending...
(P9212-T5072)Warn ( 221): 05/17/22 13:47:44:647 Service started successfully.

 


[Boot Session: 2022/05/17 14:21:00.497]>>> [SetupCopyOEMInf - C:\Program Files\Palo Alto Networks\GlobalProtect\pangpd.inf]
>>> Section start 2022/05/17 14:23:18.065
cmd: "C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPS.exe"
sto: {Setup Import Driver Package: C:\Program Files\Palo Alto Networks\GlobalProtect\pangpd.inf} 14:23:18.065
inf: Provider: PaloAltoNetworks
inf: Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Driver Version: 06/18/2021,6.0.0.3
inf: Catalog File: pangpd64.cat
pol: {Driver package policy check} 14:23:25.802
pol: {Driver package policy check - exit(0x00000000)} 14:23:25.818
sto: {Stage Driver Package: C:\Program Files\Palo Alto Networks\GlobalProtect\pangpd.inf} 14:23:25.818
! inf: Skipping invalid target OS version "ntarm64". Section = [Manufacturer], Line = 1
inf: {Query Configurability: C:\Program Files\Palo Alto Networks\GlobalProtect\pangpd.inf} 14:23:25.833
inf: Driver package 'pangpd.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 14:23:25.849
flq: Copying 'C:\Program Files\Palo Alto Networks\GlobalProtect\pangpd.sys' to 'C:\Windows\System32\DriverStore\Temp\{da899610-d8fb-814d-b529-deaf3a13d811}\pangpd.sys'.
flq: Copying 'C:\Program Files\Palo Alto Networks\GlobalProtect\pangpd64.cat' to 'C:\Windows\System32\DriverStore\Temp\{da899610-d8fb-814d-b529-deaf3a13d811}\pangpd64.cat'.
flq: Copying 'C:\Program Files\Palo Alto Networks\GlobalProtect\pangpd.inf' to 'C:\Windows\System32\DriverStore\Temp\{da899610-d8fb-814d-b529-deaf3a13d811}\pangpd.inf'.
sto: {DRIVERSTORE IMPORT VALIDATE} 14:23:25.974
sig: {_VERIFY_FILE_SIGNATURE} 14:23:25.989
sig: Key = pangpd.inf
sig: FilePath = C:\Windows\System32\DriverStore\Temp\{da899610-d8fb-814d-b529-deaf3a13d811}\pangpd.inf
sig: Catalog = C:\Windows\System32\DriverStore\Temp\{da899610-d8fb-814d-b529-deaf3a13d811}\pangpd64.cat
! sig: Verifying file against specific (valid) catalog failed! (0xe0000244)
! sig: Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.
sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000244)} 14:23:26.021
sig: {_VERIFY_FILE_SIGNATURE} 14:23:26.021
sig: Key = pangpd.inf
sig: FilePath = C:\Windows\System32\DriverStore\Temp\{da899610-d8fb-814d-b529-deaf3a13d811}\pangpd.inf
sig: Catalog = C:\Windows\System32\DriverStore\Temp\{da899610-d8fb-814d-b529-deaf3a13d811}\pangpd64.cat
! sig: Verifying file against specific (valid) catalog failed! (0xe0000244)
! sig: Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.
sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000244)} 14:23:26.036
!!! sig: An unexpected error occurred while validating driver package. Catalog = pangpd64.cat, Error = 0xE0000244
!!! sig: Driver package is considered unsigned, and Code Integrity is enforced.
!!! sig: Driver package failed signature validation. Error = 0xE0000244
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0xe0000244)} 14:23:26.036
!!! sig: Driver package failed signature verification. Error = 0xE0000244
!!! sto: Failed to import driver package into Driver Store. Error = 0xE0000244
sto: {Stage Driver Package: exit(0xe0000244)} 14:23:26.052
sto: {Setup Import Driver Package - exit (0xe0000244)} 14:23:26.052
!!! inf: Failed to import driver package into driver store
!!! inf: Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.
<<< Section end 2022/05/17 14:23:26.239
<<< [Exit status: FAILURE(0xe0000244)]

1 REPLY 1

Cyber Elite
Cyber Elite
!!! sig: An unexpected error occurred while validating driver package. Catalog = pangpd64.cat, Error = 0xE0000244
!!! sig: Driver package is considered unsigned, and Code Integrity is enforced.
!!! sig: Driver package failed signature validation. Error = 0xE0000244
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0xe0000244)} 14:23:26.036

The driver is failing signature validation on Windows 8.1. You'll probably want to open a case with TAC and share these logs so that they can validate if its a systemic issue across 8.1 running the latest updates or not since Windows 8.1 is a supported release for GlobalProtect 6.0. I unfortunately don't keep any Windows 8.1 images around to see if this is reproducible or not.

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