Has someone else seen this behavior on the GP Agent? All of a sudden it started showing strange characters. The agent is installed on a Windows10 with the Spanish language. By the way, the agent works fine (I can connect to the VPN), It's just an issue with the characters. We already tried re-installing it but no luck... We are experiencing this on v6.0.0 and v6.0.3.
Any suggestions would be appreciated it.
Can confirm this issue in GP 6.1.0 on Windows 11 Build 22621.1344. Initially the sidebar was messed up like in the OP's screenshot, but after reinstall of the app, the copyright section has the corrupt characters like in screenshot above. What are the chances that this is a malicious MSI installer? I downloaded this from https://vpn.wisc.edu/clients
Hi, yes, it's font issue. The GP client has its own font files. There are two of them from Lato font family. I found that the C:\Program Files\Palo Alto Networks\GlobalProtect\Lato-Regular.ttf was corrupted/incomplete. It had only few kB. I have replaced it with original one (https://www.latofonts.com/lato-free-fonts/) and GP client works fine. 🙂 I have no idea why the font file was incomplete in my case, but this workaround works.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!