Unable to use the internet when connected to Google Pixel 7 phone hotspot with GP VPN

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Unable to use the internet when connected to Google Pixel 7 phone hotspot with GP VPN

L0 Member

When using my Google Pixel 7 Phone's hotspot with my laptop, the internet works fine, except when connected to Global Protect VPN. As soon as I connect the VPN (and it does connect), the internet connection is blocked.  Websites do not come up in the browser.  

Details:

Phone Pixel 7 Pro

Android 13

Network - T-mobile

 

I have tried creating a new APN with the similar settings as the default APN - except the APN protocol is IPv4.  This did not help.

The same issue happens with my phone (not using hotspot).  Details:

1- On the phone access the internet - no problem.

2- Turn on the Global Protect APP on the phone - connects fine.

3- No internet access on the phone.

4- Turn off the VPN - internet is fine.

Any help would be greatly appreciated.  Can Paloalto networks work with Google on this issue?  Thanks!

1 REPLY 1

L0 Member

Here's an update.  I updated my phone's Global Protect App by downloading the latest version from the Google Play Store.  I was able to launch the app on my phone and the internet still worked OK.  That's great, however, that doesn't help me as far as using my laptop with the phone's hotspot.   The version of Global Protect that my company supports is 5.2.12.  I have asked them if they can make a newer version available.  I'm awaiting a response.

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