im trying to create a ticket, but i don't see anywhere to for creating a new Palo Alto tac case

This is what Im seeing.  Nothing about creating a new ticket.

R-enable Global Protect Automatically after machine boots up

hi , 

not sure if there is any way to make Global Protect(GP) get Re-enabled automatically when the machine boots up. In other words, if someone disabled, it would get Re-enabled by itself..

does that feature being added under GP 6.1 version ?

HIP Profile not working

Using Globaprotect to connect remotely. Enabled HIP profile for compliance check. Users get connected even if the endpoints are non-compliant.

I configured HIP profile to check whether remote machines has DLP agent installed. GP gets connected with no

User unable to connect to VPN portal address after USMT data transfer to new PC

We recently started using Smart Deploy to image computers, and capture/deploy user profile data. I am having an issue that is hit or miss with each user profile that is migrated to the newly imaged computer using Smart Deploy (utilizes USMT). Smart D

user getting prompt to change expiry password on global protect client

Hi Everyone,

I have disabled the option to allow user to change expiry password on authentication profile mapped with Global protect but Users are still getting the prompt on client to change the password. What could be the reason.

Thanks

Virender

Pre Login vs Always On

Hi, we are trying to decide between pre login VPN and always connected VPN...what do you guys use and why? FYI we use Okta for SAML/SSO and Azure AD for Identity.

From my understanding - pre login VPN doesn't support MFA or the ability to select WiFi

en partage de connexion 4G via Bouygues pas de connexion au GP

des agents en partage de connexion 4G via Bouygues ne peuvent pas se connecter au GP

Cached Portal on GlobalProtect

Hello All,

When using GlobalProtect App, sometime it says using cached portal. I understand it is because of Save Username option. The question I have is how long does it use cached portal if I don't signout? No new updates are needed just use the

Some users not able to connect to GlobalProtect

Some of my users get the message stating their GlobalProtect client was unable to contact the gateway immediately after authenticating on their Duo MFA app.  The interesting part is I have not been able to reduce this down to a machine problem.  I ha

GPVPN on laptop only works with phone hotspot and not home wifi

Hi,

I seem to have this weird problem where the home wifi does not work for gpvpn. The problems are also random in the sense.

1. Sometimes it connects, but I dont get the company splash screen after connection. Without that screen, remote access does

The “Reset password” option is not available on the Windows start screen when the Global Protect ?!?

Dear and valuable Live Community Members,

One of our customers came to us with some questions in regard to the issues he is facing with the missing "Reset Password" option on the Sign-in screen at the start of Windows OS after installing the Global