GlobalProtect How to renew Pre-Logon's Cookie when it Expired?

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GlobalProtect How to renew Pre-Logon's Cookie when it Expired?

L1 Bithead

I created the Pre-Logon method for outside users, The Pre-Logon user use the Cookie authentication and Any user use the Username and password authentication. I don't want any user can login with Cookie because once the employee leaves the company, the ability to connect to the VPN through cookies(that are still in the life time) will bring security risks.


But I found that if the Pre-Logon cookie expired, Pre-Logon will disconnect from then on. I don’t know how to renew the Pre-Logon cookie?


I tried to log in to the GP client again but the Pre-Logon still didn’t work.

Can I only delete the cookie file manually? Then restart the login GP client to generate a new cookie?

This is not ideal. Who can give me better attention? 


L4 Transporter

When a certain employee leaves the company, won't you clean their endpoint and uninstall GlobalProtect, which should remove the cookie file.



Hi, I found the reason. I forgot to set the same cookie lifetime in the Gateway agent configuration. Only set it in Portal.

So when the Portal's Pre-logon cookie expired, re-login GP agent will not renew the cookie untill the Gateway's Pre-logon cookie expired too.


I just need to set an appropriate cookie lifetime and wait for the cookie to expire naturally after the employee leaves.


Am I right?

  • 2 replies
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