02-12-2025 06:18 PM
Hi all,
GP version 6.2.2
Machine: MAC OS
When user log in to GlobalProtect on a Mac for the first time, i can enter user1 to log in normally.
However, when restart the computer and log in again, i find that the user account has been locked and is displayed as user1 and cannot be modified.
we can only enter the password, so the login will fail.
When I logged into the firewall to check the status, I found that the user account was logged in. Therefore, I judged that the cookie timeout might have not expired, causing this situation.
Is there a way to clear the gp client settings for Mac devices?
or any other advise to fix this problem
Thank you
02-12-2025 09:21 PM
Hi @Fariq_Zaidi ,
can you share a screenshot of your error as well as relevant system logs of the error?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
