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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Resolved! GlobalProtect pre-deployment with enforcement control

We are preparing the rollout of our Prisma Access with new GP agent deployment on notebooks. Could we enable the enforcement setting during the installation rather than download from portal? All new machines will be pre-installed the agent and we can't control when will the setting can sync with the portal for the new machine. Thanks. Can we a...

Global Protect Android connection problem

After upgrading PA from 9.1.1 to new version 11.1.4-h1 Some android devices cant connect GP vpn.Some old android versions connect without problem. GlobalProtect: Connection Failed. The network is unreachable or the portal is unresponsive. Check the network connection and reconnect. On windows it works perfectly. I have active licence. Date ...

Resolved! Global Connect - Reverse VPN

We have been asked to connect to a customer using GlobalProtect, but are concerned about the possible risk of VPN reverse tunnel.Is there a control in the software to restrict this and protect our network? (is it even a thing with GlobalProtect?)Currenty we have no experience with GlobalProtect and have little knowledge of its functionality or l...

AllDay by • L0 Member
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Resolved! Matching client config not found

I have a user trying to connect via Global Protect from a Win 11 client. The error is "matching client config not found". I have no issues at all connecting as that same user from a Win 10 client. Also we use Mini Orange for MFA which sends an SMS code to the user.

Resolved! Global protect configuration on Ipad and Iphone devices and Firewall configuration

Hi all, I have been consulting with TAC to configure Global protect for IOS devices (ipad, iphone), I use the same certificate that we use for PCs and it works correctly on PCs but on ipad and Iphone it does not work.I would like to ask if anyone knows how to configure this, what should I take into account in these configurations, or any KB that...

Global Protect Auth Failure after FW upgraded to 11.2.4-h1

Hello, We upgraded our firewalls to 11.2.4-h1 to patch the critical vulnerability recently discovered. We use Global Protect with AO VPN and enforce network connection. A problem we are seeing this morning is when our Global Protect clients are attempting to authenticate, either nothing happens for most of our staff or the ones that prompt...

global protect with SAML SSO authentication failed

after upgrading to gp client 6.2.6, we are facing authentication failed issue with few users. user clicks to connect and then embedded browser shows error " authentication failed". log shows " Authentication failed: empty password'" GPS logs shows the following. :07:27:816 ----Portal Login starts----(P6128-T9092)Debug(10551): 12/13/24 14:0...

PAPAPA by • L1 Bithead
  • 2404 Views
  • 2 replies
  • 0 Likes

Resolved! Portal access lost while connected to external gateway

This is a GP configuration that works, but the portal doesn't respond to web requests from the client while the client is connected to the gateway. There is only an external gateway. The portal and gateway share the same IP on an Internet-facing interface. Clients connect and work fine, but as a result when a user initiates an upgrade of the cli...

What is the expected behavior in GlobalProtect pre-login with a single gateway?

I am playing around with a new GlobalProtect configuration, using a pre-login always-on configuration with a single gateway. The pre-login VPN works fine. My understanding is that when a user logins into the PC, the tunnel is supposed to rename itself to the user name. The userID associated with traffic from the endpoint changes to the user, but...

GP fails on iOS, connects on Android, Mac and Windows...

We're migrating to a new PKI, the Issuing servers are signed by the root and all (3) certificates (Root, Issuing 1 & Issuing 2) are being pushed to the iOS devices via Workspace One. The config is more or less identical to the original PKI (the old PKI was using an 'Interim' Root which is now not being used, although I have pushed that down ...

How to avoid GlobalProtect autostart on Mac

Hello, I just had to start using the GlobalProtect VPN client for connecting to the VPN of a customer. I'm using macOS Sonoma 14.4.1, and I installed GlobalProtect 6.2.0-89. Is there a way to avoid having it running constantly in the background, and showing the icon in the menu bar? I will need to use it 2-3 times a year so I do not want to have...

starless by • L1 Bithead
  • 23115 Views
  • 4 replies
  • 0 Likes

Resolved! Issue - Global Protect 6.3.1 does not work with Microsoft surface pro 11th edition

Hello Everyone, I wanted to bring to your attention that there seems to be a compatibility issue with Global Protect 6.3.1 on the Microsoft Surface Pro 11th edition. The software does not appear to work properly on this device. The error message I receive: Could not connect to the GlobalProtect service.

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