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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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GlobalProtect 5.2.4 disconnects when unlocking screen

Seeing some interesting behavior with GP 5.2.4. On Windows 10 1909, GP disconnects when locking then unlocking the desktop.To reproduce:- Connect to your gateway then lock the desktop. Leave the desktop locked for a minute or two.- While locked, the device maintains an active tunnel. This is confirmed by pinging the assigned tunnel address and “...

sampley by • L1 Bithead
  • 18101 Views
  • 10 replies
  • 3 Likes

HIP check is slow

Anybody else experiencing slowness with HIP check? Our clients establish an initial connection very quickly (about 5 seconds). But then the process of doing the HIP check actually takes an additional 40-50 seconds. I can clearly see in the logs that the HIP check takes this long to occur, and so users aren't able to access certain resources u...

buck1 by • L1 Bithead
  • 5739 Views
  • 4 replies
  • 0 Likes

Globalprotect pre-logon then MFA using SAML Pre-logon doesn't re-connect when user re-star the computer.

Hi, I'm hoping to get help from you guy's. My client set up a pre-logon then MFA using SAML. Pre-logon works fine when end user start their computer, however, when they re-start their computer, pre-logon doesn't connect itself, user has to enter their credentials manually. Please let me know if you need me to upload the gp logs. Thanks.

Resolved! GP logs not visible under Systemlogs

Hi guys,I have faced a situation where my gp logs are not getting logged under system log for couple of weeks. And i came up with the findings that disk space is almost getting filled up i have give the details below find them. Can anyone suggest any possible way why this issue occurred at first place. Also have updated the PANos to 9.1.7. Are ...

Global Protect Office 365 Split Tunnel

Hi All, I have configured split tunnel for O365 but I have an issue that I can't seem to nail. All seem to be working except when I open Outlook I get a connection error. I have all the URLs and IPs specified by Microsoft in the split tunnel configuration but it still does not work. Strange thing is if I open outlook before the Globalprotect con...

a.jones by • L3 Networker
  • 4275 Views
  • 2 replies
  • 0 Likes

GlobalProtect How to renew Pre-Logon's Cookie when it Expired?

I created the Pre-Logon method for outside users, The Pre-Logon user use the Cookie authentication and Any user use the Username and password authentication. I don't want any user can login with Cookie because once the employee leaves the company, the ability to connect to the VPN through cookies(that are still in the life time) will bring secur...

GlobalProtect's saved username/password works when I connect AFTER login, but not BEFORE....

We have GlobalProtect configured to use our Windows/Active Directory username/password for connecting/authentication. The user's credentials are saved in GP (and Windows Credential Manager) the first time they enter them so that subsequent connections do not require credentials. This has saved our users a lot of time getting connected when the...

jrauman by • L2 Linker
  • 4555 Views
  • 1 replies
  • 0 Likes

getting "Unidentified Network"after connecting to Global Prtoect

Hello,- I have one user when he connects using mobile tethering, he is able to connect fine and is able to access Internet and Intranet without issues.- This same user when connects with the Network using a WiFi dongle and Global Protect, he is not able to access the intranet. Internet works fine for this user.Under network and sharing center, I...

GlobalProtect don't access LAN

Hi all,I'm relatively new to Palo Alto solutions and I run into a problem that I can't find which may be causing the connection to fail. I have a configured GP gateway and in it I have 3 pools with different subnets. One of these networks cannot access services on the LAN. I see in the logs the access being accepted in the policies but the conne...

Amaro123 by • L2 Linker
  • 4189 Views
  • 4 replies
  • 0 Likes

Resolved! GlobalProtect v5.2.4 client disconnects with "Received a virtual interface packet with fragment"

I am running GlobalProtect client 5.2.4-21, experiencing frequent disconnect events accompanied in PanGPS.log by the following: (T10852)Debug(1564): 01/11/21 17:33:00:578 Received a virtual interface packet with fragment 0x2000(T10852)Debug(1564): 01/11/21 17:33:00:578 Received a virtual interface packet with fragment 0xAC(T10852)Debug(1564): 01...

millerh1 by • L1 Bithead
  • 7083 Views
  • 5 replies
  • 0 Likes

Resolved! While in Connected Standby (Win10 Sleep), Will Global Protect Reconnet after internet outage?

Here is the scenario: Global Protect Client 5.2.5 installed.Internet Connection is hardwired via USB adapter.Global Protect is connected.Computer goes to "Connected Standby" aka Modern Standby aka SleepInternet drops, (IE someone resets their home router, or internet provider does maintenance)Internet comes back online.Global Protect disconnecte...

Resolved! Uninstall Global Protect Client without Admin Rights ??

I have noticed that the Global Protect Portal Config - Agent Configs - App Tab has an "Allow user to uninstall Global Protect App (Windows Only)" setting. I have set this option to yes, but when I had users try to uninstall the Global Protect Client via the Control Panel and by right clicking that Global Protect App and selecting uninstall, they...

GlobalProtect for Android Auto Start

Hi Everyone, We are testing out the GlobalProtect for Android app on our Chromebooks. I am able to push out the app via the Google Admin Console and the app connects fine via SSO/SAML to our portal and gateway. The problem is the app will not auto start after it is deployed to the client Chromebook. If the user of the Chromebook manually open...

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