GlobalProtect logged in user issue

cancel
Showing results for 
Search instead for 
Did you mean: 

GlobalProtect logged in user issue

Hello Mr.
           After changing from GlobalProtect 5.1.14 to 5.2.8 it's very noticed that added authentication user such as 'mydomain\myusername'  just change it self to 'myusername' only just by itself which doesn't allow it to access the resources.
Why that? Any ideas?
MR
1 REPLY 1

Cyber Elite
Cyber Elite

If you have also upgraded the FW maybe the default config has changed. Read this and check your config:

 

https://knowledgebase.paloaltonetworks.com/kcSArticleDetail?id=kA10g0000008U8e

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000boHMCAY

 

 

Also see:

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClokCAC

 

 

If not it could be a bug and maybe raise a case to the support but first you can check the globalprotect pangps, pangpa logs:

 

https://docs.paloaltonetworks.com/globalprotect/9-0/globalprotect-admin/certifications/troubleshoot-...

 

 

 

Edit:

 

 

 

 

I also see that globalprotect 5.2.8 is really new and there is nothing about known or addressedissues that look like yours so if needed the next step will be to contact the TAC for possible new bug:

 

 

https://docs.paloaltonetworks.com/globalprotect/5-2/globalprotect-app-release-notes/gp-app-release-i...

 

 

https://docs.paloaltonetworks.com/globalprotect/5-2/globalprotect-app-release-notes/gp-app-release-i...

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!