10-17-2021 06:49 AM
Hey everyone,
I've been using GlobalProtect for my post-secondary education and have accessed it at least two dozen times now without any issues at all on my personal laptop. I was just using it yesterday evening for some school work and then logged off for the evening and when I tried logging back into it this morning I received an error telling me, "Could not connect to the GlobalProtect gateway. Please contact your IT Admin."
I've never had this error before so I went into the settings, deleted the portal that I had setup and tried to re-add it. It still didn't work. The strange thing is that I'm getting a pop-up from my school's Authentication Wizard telling me that I've successfully authenticated to the network but GlobalProtect won't connect. I tried troubleshooting for a bit and logged-out of GlobalProtect and even uninstalled it and reinstalled it but now when I try logging into it now I'm getting this new error message "No Network Connectivity. Please verify your network connection and try again" even though my wifi connection is working perfectly. It isn't showing my school's Authentication Wizard anymore though.
I'm really baffled by this being it was working great about 12 hours ago. Any help or information would be greatly appreciated! Thanks!
10-17-2021 02:28 PM - edited 10-17-2021 02:52 PM
Without having access to the real gateway better leave your IT guy to solve this. Outside of that you can generate a report and look at the PanGPS and PanGPA logs:
Maybe also test telnet and ping to the gateway also don't forget that the gateway and portal may not even be on the same firewall, so one working and the other not working is not so strange in many cases. If you want to read more about it np:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS
10-17-2021 02:28 PM - edited 10-17-2021 02:52 PM
Without having access to the real gateway better leave your IT guy to solve this. Outside of that you can generate a report and look at the PanGPS and PanGPA logs:
Maybe also test telnet and ping to the gateway also don't forget that the gateway and portal may not even be on the same firewall, so one working and the other not working is not so strange in many cases. If you want to read more about it np:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS
10-17-2021 03:03 PM
Thanks for the help! I've contacted my school's IT staff and they noticed the entire server seems to be down for our GlobalProtect VPN so they're looking into fixing it.
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