GP fail to connect on MAC - web browser can open a page, ping not working

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GP fail to connect on MAC - web browser can open a page, ping not working

L0 Member

It was working before but than administrator changes certificate.

 

Now I am trying to activate GP on MAC 14 Sonoma with latest GP 6.02.

I can open portal IP on web browser with my credentials and download latest GP software.

Authentication with user/pass is ok, than I use token and GP returns a message "Connection Failed".

Certificate is valid and set to "always trust".

 

So, using portal IP in web browser works, however, if I try to ping portal IP using Terminal - there is connection timeout...

Any hints and help is much appreciated, thanks.

SCR-20240514-mgwm.png

2 REPLIES 2

Community Team Member

Hi @Primoz ,

 

Can you take a look at your monitor -> system logs and share the error that is generated when you are attempting to login? 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

L0 Member

thanks for reply. I've created logs, pls let me know where to look for actual traces?

 

list of files generated as logslist of files generated as logserrorerror

  • 912 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!