GP portal error when unlocking PC.

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deepak12
L3 Networker

GP portal error when unlocking PC.

Hi All ,

 

We have issue where user get VPN error when unlocking PC post it returns from sleep mode .

 

After manual refresh its working as expected .

 

Any suggestions on this .

 

Thanks

davidmary
L1 Bithead

I have the same issue with a few users, but it is their craptastic keyboards. They will occasionally keep the caps lock on but not light the light on the keyboard.

davidmary
L1 Bithead

I have a user that cannot log in once their computer is locked. They get an invalid password message. I can around this by unlocking with the domain account and logging off...they are then able to successfully log on. A  will also allow for successful logins. I can confirm there is no screen saver or keyboard errors.

MandarKulkarni
L4 Transporter

what is error you get ?

SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 | CCIE-SEC-Attempted
deepak12
L3 Networker

@MandarKulkarni 

 

We have multiple gateway configured. So problem is User is connecting to different gateway when device return from sleep mode .

 

Thanks 



MandarKulkarni
L4 Transporter

you have set preferred gateway ?

Did you configure tunnel retention under global protect portal profile ?

 

 

 

 

SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 | CCIE-SEC-Attempted
deepak12
L3 Networker

@MandarKulkarni 

 

Yes , we have set the  preferred gateway .

 

Regarding tunnel retention  : Are you referring  " Preserve tunnel on user Logoff "  ? Can you attach the snip or provide details  for reference .

 

Thanks 

 

MandarKulkarni
L4 Transporter

find attached

 

https://docs.paloaltonetworks.com/globalprotect/5-0/globalprotect-app-new-features/new-features-rele...

SD-WAN | Cloud Networking | PCNSE | ICSI CNSS | MCNA | | CCNP | CCSA | SPSP | SPSX | F5-101 | CCIE-SEC-Attempted
deepak12
L3 Networker

@MandarKulkarni ,

 

Thanks for the details , however i think its not applicable in my case .

 

After sleep mode , user are connecting to different gateway , however when they are manually refreshing the connection  , able to connect preferred gateway ..

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