GP portal error when unlocking PC.

[deepak12]

Hi All ,

We have issue where user get VPN error when unlocking PC post it returns from sleep mode .

After manual refresh its working as expected .

Any suggestions on this .

Thanks

[fatboy1607]

what is error you get ?

[deepak12]

@fatboy1607 

We have multiple gateway configured. So problem is User is connecting to different gateway when device return from sleep mode .

Thanks 

[fatboy1607]

you have set preferred gateway ?

Did you configure tunnel retention under global protect portal profile ?

[deepak12]

@fatboy1607 

Yes , we have set the  preferred gateway .

Regarding tunnel retention  : Are you referring  " Preserve tunnel on user Logoff "  ? Can you attach the snip or provide details  for reference .

Thanks 

[fatboy1607]

find attached

https://docs.paloaltonetworks.com/globalprotect/5-0/globalprotect-app-new-features/new-features-rele...

[deepak12]

@fatboy1607 ,

Thanks for the details , however i think its not applicable in my case .

After sleep mode , user are connecting to different gateway , however when they are manually refreshing the connection  , able to connect preferred gateway ..