Host-ID Information is not captured for some by GP Agent

[SahulH]

Hi Team,

In Global Protect logs, for some of the MAC and Windows machine Host-ID information is not captured by the Agent what will be the possible cause for this and how to resolve this . 

Snap for Host ID not captured for some and captured for some for the same machine itself:

Please let us know if you have thoughts on this below mentioned queries. Awaiting for your response !!

Best Regards,

Sahul Hameed

[Mick_Ball]

I am seeing a similar issue on my win 10 devices but only for those running clients below 5.x.

but even with the ones that are not displayed in the GP logs the Host-ID is still being sent by the HIP so i have no idea why it is not displayed.

are you running an older version of the client?

[SahulH]

Hi @Mick_Ball ,

Thanks for your response. GP client version activate on Firewall is above 5.x.x  version.

Also Customer doesn't have a valid subscription to check the HIP Logs to find the Host ID for the missed Host Id information from the Global Protect Logs. Is there any other things causing this. Awaiting for your response !!

Best Regards,

Sahul Hameed 

[SahulH]

Hi Team,

Any update on this reported query. I am waiting for your updates. 

Best Regards,

Sahul Hameed

[Mick_Ball]

not from me, perhaps you should log a call with tech support.