Host-ID Information is not captured for some by GP Agent

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SahulH
L3 Networker

Host-ID Information is not captured for some by GP Agent

Hi Team,

 

In Global Protect logs, for some of the MAC and Windows machine Host-ID information is not captured by the Agent what will be the possible cause for this and how to resolve this . 

 

Snap for Host ID not captured for some and captured for some for the same machine itself:

 

SahulH_0-1615293902039.png

 

Please let us know if you have thoughts on this below mentioned queries. Awaiting for your response !!

 

Best Regards,

Sahul Hameed

MickBall
L7 Applicator

I am seeing a similar issue on my win 10 devices but only for those running clients below 5.x.

but even with the ones that are not displayed in the GP logs the Host-ID is still being sent by the HIP so i have no idea why it is not displayed.

 

MickBall_0-1615299950895.jpeg

are you running an older version of the client?

 

SahulH
L3 Networker

Hi @MickBall ,

 

Thanks for your response. GP client version activate on Firewall is above 5.x.x  version.

 

Also Customer doesn't have a valid subscription to check the HIP Logs to find the Host ID for the missed Host Id information from the Global Protect Logs. Is there any other things causing this. Awaiting for your response !!

 

Best Regards,

Sahul Hameed 

SahulH
L3 Networker

Hi Team,

 

Any update on this reported query. I am waiting for your updates. 

 

Best Regards,

Sahul Hameed

MickBall
L7 Applicator

not from me, perhaps you should log a call with tech support.

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