HP Remote Graphics Software freeze when accessing via global protect to internal network

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HP Remote Graphics Software freeze when accessing via global protect to internal network

L0 Member

Hi,

 

Have anyone experiencing performance degradation when using remote graphic software with global protect ?

During pandemic, our user using global protect then accessing their office computer with HP remote graphic software (RGS) and RDP.

 

we have issue when user accessing remote with HP RGS

when they using remote graphic software to access their office PC, the software freeze and will disconnect the remote.

on traffic log everything is passed and no blocking traffic. the apps is also passed with signature "hp-rgs" (HP Remote Graphics Software) which is refer to software that our users accessed.

or, is there any connection degradation when using RGS with VPN ?

 

- Ichsan

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