Inactivity logout on missing HIP check after Windows update

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inactivity logout on missing HIP check after Windows update

L6 Presenter

We have been having an issue with a handful of random always-on GP clients (out of ~250) getting automatically logged out of the Gateway every 3 hours after monthly Windows update cycles. Looking at logging, the client stops hourly HIP check reporting and hits the Inactivity Logout timer (3 hour). On reconnect a single HIP check is sent and then nothing for 3 hours until the client is disconnected on inactivity again. A reboot of the PC fixes the issue, then a different handful of PCs will do the same thing after next month's Windows updates.


The closest issue I can find is PAN-151458 detailed in this thread , but that is suppose to only affect on-demand clients and be fixed in 9.1.7. Has anyone else run into this?

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!