IOS Global protect Issue

cancel
Showing results for 
Search instead for 
Did you mean: 

IOS Global protect Issue

L0 Member

Hi

We are using PA-220 with OS 10.0.6

Self signed certificate got expired, after renewal of certificate all IOS devices are not connecting through global protect

Windows and android devices are connecting

IOS ver 14

GP ver 5.2.9-8

Error reported on IOS device "Gateway Apple: The network connection is unreachable or the gateway is unresponsive" 

Kindly help to resolve this issue

 

1 REPLY 1

Cyber Elite
Cyber Elite

You need to troubleshoot this by generating a globalprotect log file and look at the PanGPS and PanGPA log files as maybe they see the gateway/portal with a invalid certificate as you may have not uploaded the root CA cert that signed portal/gateway self signed cert as a trusted cert in the CA store or if you are using a client cert for authentication maybe the phones are not providing the correct SSL cert and so  on (in many cases you will do this with your MDM solution for managing mobile phone config etc.):

 

https://docs.paloaltonetworks.com/globalprotect/9-0/globalprotect-admin/certifications/troubleshoot-...

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS

 

 

https://docs.paloaltonetworks.com/globalprotect/10-0/globalprotect-admin/get-started/enable-ssl-betw...

 

https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/get-started/enable-ssl-betwe...

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClIICA0

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!