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We are able to see only 250 max users in PA 440.
But as per Palo Alto The PA440 box will support upto 1000 GP Users. Also we are seeing max user limit reached error in GP logs.
Maybe raise a case as you are right and maybe there is a bug and it confuses your firewall for 410where the limit is 250? Also from the link below it shouldn't matter if it is ipsec of ssl tunnel as they should have the same limit.
An issue I see is that another article is for 8.1/9.0 and from your picture your software seems 10.x
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