Failures to connect with GlobalProtect 5.2.10 on Android 12 devices

user in S Africa - cannot reliably connect or even see corp UK gateway

1. user is on a Mac running GP 5.2.10-6

2. user is running macOS Big Sur v11.6.3

3. all her gateways worked correctly before she left London for S Africa

4. her home internet, as far as one can tell, seems to work correctly

5. if she tries her other gate

GP connection issues while in Mexicvo and Dubai

We have multipe clients in Mexico and Dubai that are having issues with the GP client (5.2.9-35) connecting.  I have a ticket opened but figured I woudl post as well. 

What to look for in GP logs: certificate auth

I am having some users who experience Connection Failed for the certificate auth Global Protect session.

What are the top 4 or 5 things I should look for in Global Protect debug logs to pin down what's 

behind this message?

On the back PAN side I am o

GlobalProtect 6.0.0 testing and issues

Hi all,

I have just installed 6.0.0 to test. Has anyone else had chance to test 6.0.0?

I previously had 5.2.11 installed without any issues, and the GW is on 10.1.2

The issues that I am seeing with 6.0.0 are-

• Slower authentication with SSO via SAML-an

GP 5.2.5 disconnects in connected standby

We recently upgraded our clients to 5.2.5 and since then we have had numerous reports (and I have experienced it myself) of disconnects occurring as soon as the comouter goes into modern standby/connected standby.

We have the computers setup to Never

HI All, can you support any one of the below issue ...1. after enter user credential and VPN error is showing like connection not established

can you support any one of the below issue ...

1. after enter user credential and VPN error is showing like connection not established and contact 

How to issue private IP addresses for clientless VPN users?

Hi All,

We have a small concern such that we need to issue private addresses for clientless VPN users. We configured the IP pool for the relevant user group but it seems like the user's source address is the remaining as a public IP. Let us know how

Multiple Portals on the same firewall for SAML testing

I would like to test and then gradually deploy Azure MFA SAML authentication. So as not to interfere with the current Portal and Gateway on this firewall I would like to set up a second portal on the same firewall. Can someone tell me if this is poss

Global protect authentication

Hi team,

In Global protect, is it mandatory for the user to authenticate in the portal and also in the gateway? I have tried to remove the authenticator in at least one of them so that it does not ask 2 times for user and pass without success.

Any idea

Global protect client updates unreachable in azure.

While setting up global protect from my azure palo alto appliance I noticed when I try to 'check for updates' I get this error "Failed to check upgrade info due to Unknown error. Please check network connectivity and try again." However I am able to

Global Protect - Flagging security issues with Insurance companies

I have several clients that are getting push back from their Cyber Security companies about the following issues (or non Issues). We have one company refusing to renew because of it and its coming up more often. I have a ticket open with support whic

Global Protect SSO Authentication Error after 30 Minutes

We are using the default browswer option for Onelogin authentication. So when we log into the computer the default browser launches which has the Onelogin screen. When we enter the username and password it logs the GP in and then all of the applicati

GP Certificate CN Mismatch issue when adding on more new Global Protect Gateway/Portal

I have two PA-820 operating in Active/Passive HA mode. The WAN set up is a dual ISP connection to a single ISP which are configured using BGP. I was adding a new Global Protect Gateway and portal that is segregated from the existing one to connect se