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Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
01-20-2022 08:30 AM
We now have more cases of users complaining of GP disconnect or slowness.
Need assistance reading the Global protect logs from the Agent.
Are there any know codes for Dump , Debug and Info that i should be looking out for when going through the log file.
01-25-2022 08:01 AM - edited 01-25-2022 12:55 PM
You can take a look at:
Also for Globalprotect 5.2 and Palo Alto 9.1 you can see performance and latency from the Gateway Firewall:
GlobalProtect Gateway Latency Reporting (paloaltonetworks.com)
Also if you see many disconnect from the log you may a bottleneck in your network or if there is downgrade in the logs from ipsec to ssl it is bad as SSL is worse for performance.
Troubleshooting GlobalProtect - Knowledge Base - Palo Alto Networks
In rare cases changing the MTU of the globalprotect can help:
Troubleshooting GlobalProtect MTU issues | Palo Alto Networks
Edit:
Also there is a nice subscription feature you may consider to use "GlobalProtect App Log Collection for Troubleshooting":
GlobalProtect App Log Collection for Troubleshooting (paloaltonetworks.com)
01-25-2022 08:01 AM - edited 01-25-2022 12:55 PM
You can take a look at:
Also for Globalprotect 5.2 and Palo Alto 9.1 you can see performance and latency from the Gateway Firewall:
GlobalProtect Gateway Latency Reporting (paloaltonetworks.com)
Also if you see many disconnect from the log you may a bottleneck in your network or if there is downgrade in the logs from ipsec to ssl it is bad as SSL is worse for performance.
Troubleshooting GlobalProtect - Knowledge Base - Palo Alto Networks
In rare cases changing the MTU of the globalprotect can help:
Troubleshooting GlobalProtect MTU issues | Palo Alto Networks
Edit:
Also there is a nice subscription feature you may consider to use "GlobalProtect App Log Collection for Troubleshooting":
GlobalProtect App Log Collection for Troubleshooting (paloaltonetworks.com)
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