Problems with pre-logon with machine certificate

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Problems with pre-logon with machine certificate

L1 Bithead



We have problems with a customer that uses GP and pre-logon with machine certificate.


It works for a couple of days, GP connects when you start your computer and works as intended.

But stops working after a while.


I can see these entries in the logs, the application seems to have som problems with the machine certificate:


P13676-T14592)Info (3434): 10/11/23 13:47:35:791 PanWinhttpCallback(dwInternetStatus=WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, this=000001A70A806DC0)
(P13676-T14592)Debug(3507): 10/11/23 13:47:35:791 WINHTTP_CALLBACK_STATUS_REQUEST_ERROR, error=12044, result=5, dwCertificateError=0
(P13676-T17060)Info (2260): 10/11/23 13:47:35:885 winhttpObj, get WINHTTP_CALLBACK_STATUS_REQUEST_ERROR
(P13676-T17060)Info (1649): 10/11/23 13:47:35:885 Server cert query failed with error 12019
(P13676-T17060)Debug(1561): 10/11/23 13:47:35:885 DC, dump server certificate now
(P13676-T17060)Error(1631): 10/11/23 13:47:35:885 failed to open the file C:\Users\user\AppData\Local\Palo Alto Networks\GlobalProtect\ServerCert.pan for reading.
(P13676-T17060)Error(2290): 10/11/23 13:47:35:885 error = ERROR_WINHTTP_CLIENT_AUTH_CERT_NEEDED


Does anyone have any suggestions how to solve this?

1 accepted solution

Accepted Solutions

L1 Bithead

The problem was that the "Subject" field in the Machine certificate was empty.

View solution in original post


L1 Bithead

The problem was that the "Subject" field in the Machine certificate was empty.

  • 1 accepted solution
  • 1 replies
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