The virtual adapter was not set up correctly due to a delay - Keeps returning

[Dekkar]

Hi all, we have been troubled with this issue for the past few years, and have never been able to completely get rid of it.

Every week we get a few machines with the error and have to uninstall, delete the Wbem repository, reinstall which will fix it for an unknown period of time.

This week I had a machine do it 3 days in a row, and the issues seems to be happening more often. 

Has anyone else had similar experience with this issue? We run GP version 6.1.4 and had the same problem with previous 5.x as well.

Thanks.

[kiwi]

Hi @Dekkar ,

I've seen this error in relation to a message seen in debug_drv in GP agent logs:

[Info  1166]: enum devevice ROOT\PANGPD\0000.
[Info  1185]: DevNode Status 0x1802501, Problem 0xe.
[Error 1221]: Invalid DevNode Status: problem 0xe. 
[Debug 1419]: Disable adapter end.

The cause:

1. Third party issue from Microsoft. New patch updates on the Windows machine can cause the issue.
2. GP agent checks for the status of API "CM_Get_DevNode_Status_Ex" before installing the Adapter. 0xe means need restart. Other values:

    0x0 = no issues
    0x16 = disabled
    0xe = need restart

The resolution/workaround:

Execute the below-mentioned commands

stop-service -name "Winmgmt" -force
winmgmt /resetrepository
start-service -name "Winmgmt"
restart-service -name "PanGPS"

If the issue is not resolved, Kindly involve the Microsoft team to debug and understand the cause of 0xe=need restart   

Hope this helps,

-Kim.