07-09-2020 12:52 PM - edited 07-09-2020 01:01 PM
Users are randomly dropping their working IPSEC GP connection and switching to SSL. Is this somewhat normal operation of UDP across the internet? Is there any hidden timeout/handshake variables that can be set to allow the IPSEC not to drop so fast. Our connection setting are long
07-10-2020 12:20 AM
Hi @vnt90,
If the connection is correctly working they should not drop it.
Is the "Automatically Use SSL When IPSec Is Unreliable (hours)" option enabled (value > 0)?
Have you looked into GlobalProtect Agent/Service logs gathered from the machine with those symptoms? Reason for the IPSec > SSL switch should be identifiable there.
To my knowledge timers for GlobalProtect tunnels, keepalives and timeouts, are hard-coded.
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