Users are randomly dropping their working IPSEC GP connection and switching to SSL. Is this somewhat normal operation of UDP across the internet? Is there any hidden timeout/handshake variables that can be set to allow the IPSEC not to drop so fast. Our connection setting are long
If the connection is correctly working they should not drop it.
Is the "Automatically Use SSL When IPSec Is Unreliable (hours)" option enabled (value > 0)?
Have you looked into GlobalProtect Agent/Service logs gathered from the machine with those symptoms? Reason for the IPSec > SSL switch should be identifiable there.
To my knowledge timers for GlobalProtect tunnels, keepalives and timeouts, are hard-coded.
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