04-07-2022 03:34 PM
I am having some users who experience Connection Failed for the certificate auth Global Protect session.
What are the top 4 or 5 things I should look for in Global Protect debug logs to pin down what's
behind this message?
On the back PAN side I am observing these steps in Monitor/Global Protect Logging for a good login:
Portal Pre-Login
Portal Auth (Cert)
Portal Get Config GP_CLient Prelogin Machine Cert
Gateway Prelogin
Gateway Auth (sometimes cookie)
Gateway Register
Gateway Get Config (Client-Config – IP assigned)
Gateway Setup SSL
Gateway Connected
Gateway tunnel latency
Gateway hip check
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
