Zoom shows offline after connecting to Global Protect VPN

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zoom shows offline after connecting to Global Protect VPN

L1 Bithead

We are in the process of migrating to Global Protect VPN and we are doing pilot with few users. One issue we are observing is  with zoom. After connecting to Global Protect VPN, zoom still shows off-line for few minutes or until user changes the state to available. 

 

We are using Global Protect Agent 5.2.10-6. We are not using Split tunnel  and zoom traffic should flow through the tunnel.

2 REPLIES 2

Community Team Member

Hi @VishwasAkbilwam ,

 

For the zoom traffic, what do the monitor logs show? Are they getting denied or do you see them being initially dropped? 

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

Hi Jay,

 

I looked at the monitor logs and I don't see any zoom traffic being dropped. The zoom-base, zoom-sharing and all other zoom related traffic was allowing.

  • 1770 Views
  • 2 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!