Zoom shows offline after connecting to Global Protect VPN

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Zoom shows offline after connecting to Global Protect VPN

L1 Bithead

We are in the process of migrating to Global Protect VPN and we are doing pilot with few users. One issue we are observing is  with zoom. After connecting to Global Protect VPN, zoom still shows off-line for few minutes or until user changes the state to available. 


We are using Global Protect Agent 5.2.10-6. We are not using Split tunnel  and zoom traffic should flow through the tunnel.


Community Team Member

Hi @VishwasAkbilwam ,


For the zoom traffic, what do the monitor logs show? Are they getting denied or do you see them being initially dropped? 

LIVEcommunity team member
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Hi Jay,


I looked at the monitor logs and I don't see any zoom traffic being dropped. The zoom-base, zoom-sharing and all other zoom related traffic was allowing.

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