LIVEcommunity Member Testimonial: Tom Piens @Reaper

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Community Team Member

Welcome to our Member Testimonial video series, where we invite members to share why LIVEcommunity is their trusted resource for building skills, sharing ideas, troubleshooting issues, and finding solutions!


@reaper has been a member of LIVEcommunity since 2010 and part of the community's Cyber Elite program — which recognizes our most committed, helpful, and knowledgeable members — since it launched in 2020. He is an involved, responsive, and thoughtful member, and we’re grateful to have him as a part of LIVEcommunity. To date, he has made 4692 posts, given 1552 kudos and created 668 accepted solutions!


Achieving Cyber Elite status on the LIVEcommunity means a lot to Tom, as it recognizes his expertise and commitment to providing the best solutions to his team. Tom Piens is the Principal Architect at PANgurus, a Palo Alto Networks partner. He has been an active participant in LIVEcommunity, contributing articles, responding to questions, and engaging in conversations with other members. Over the years, he has seen the community grow into a vibrant and knowledgeable platform where information is readily available and questions are answered in a friendly manner.


In his interview, Tom says that the LIVEcommunity allows him to communicate with others on a human level and find solutions to problems that he might face. He observes that the community has become a platform where people can converse, share their experiences, and find answers to their questions.


Tom states that he also appreciates the LIVEcommunity has also become a valuable tool for Palo Alto Networks, its partners, and customers. He says that with the help of the community, customers can find answers to their questions quickly and easily, without having to pick up the phone. This has led to a reduction in phone support and has allowed support engineers to focus on more complex issues.


"The good thing about LIVEcommunity is that everything that has ever been answered, remains there,” shared Tom in his interview. 


Learn how @reaper leverages LIVEcommunity to answer questions, solve problems, and be more productive at work in this Member Testimonial video:



The LIVEcommunity team would like to extend a special thank you to Patrick Spencer, of TIRO Communications, for his help on the production of this series.


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