Cloud NGFW for AWS billing issue

[naveen_vashisth]

Hi All, 

I have subscribed Cloud NGFW for AWS service(Palo Alto firewall) from AWS marketplace and used it from a learning perspective. Now I'm getting a higher billing amount on the AWS billing dashboard.  I raised a case with AWS for billing issue they suggest talking to Palo alto customer care support for the same. On Palo Alto portal i am not getting any direct number to talk to support team for a billing issue.

I am unable to pay that billing amount that is raised unintentionally by me. I need a support from palo alto to waive off the amount. 

Thanks 

Naveen Vashisth

9812216344

India

[LAYER_8]

Our support isn't able to waive compute costs. Do you turn off the instance at night when you aren't using it? 

[naveen_vashisth]

Yes, Slick, I had unsubscribed the instances post usage. but when I again subscribed the next day I was not able to log in to the NGFW portal with credentials. Please check my usage hours and help to waive my excessive billing amount.

[LAYER_8]

I cannot check your usage hours nor waive billing from AWS. They charge you for using their resources. 

I am able to help you with firewall issues, like the login.