Cloud NGFW for AWS billing issue

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Cloud NGFW for AWS billing issue

L0 Member

Hi All, 


I have subscribed Cloud NGFW for AWS service(Palo Alto firewall) from AWS marketplace and used it from a learning perspective. Now I'm getting a higher billing amount on the AWS billing dashboard.  I raised a case with AWS for billing issue they suggest talking to Palo alto customer care support for the same. On Palo Alto portal i am not getting any direct number to talk to support team for a billing issue.


I am unable to pay that billing amount that is raised unintentionally by me. I need a support from palo alto to waive off the amount. 



Naveen Vashisth




L5 Sessionator

Our support isn't able to waive compute costs. Do you turn off the instance at night when you aren't using it? 

Help the community! Add tags and mark solutions please.

Yes, Slick, I had unsubscribed the instances post usage. but when I again subscribed the next day I was not able to log in to the NGFW portal with credentials. Please check my usage hours and help to waive my excessive billing amount.

I cannot check your usage hours nor waive billing from AWS. They charge you for using their resources. 


I am able to help you with firewall issues, like the login. 

Help the community! Add tags and mark solutions please.
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