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04-16-2022 04:48 AM
Hi All,
I have subscribed Cloud NGFW for AWS service(Palo Alto firewall) from AWS marketplace and used it from a learning perspective. Now I'm getting a higher billing amount on the AWS billing dashboard. I raised a case with AWS for billing issue they suggest talking to Palo alto customer care support for the same. On Palo Alto portal i am not getting any direct number to talk to support team for a billing issue.
I am unable to pay that billing amount that is raised unintentionally by me. I need a support from palo alto to waive off the amount.
Thanks
Naveen Vashisth
9812216344
India
04-20-2022 10:40 PM
Yes, Slick, I had unsubscribed the instances post usage. but when I again subscribed the next day I was not able to log in to the NGFW portal with credentials. Please check my usage hours and help to waive my excessive billing amount.
04-21-2022 01:40 PM
I cannot check your usage hours nor waive billing from AWS. They charge you for using their resources.
I am able to help you with firewall issues, like the login.
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