Email Scheduler

[sidhardhatech]

Please check the below snapshots,

we are trying so many KB articles , still it shows smtp connection failure and peer certificate issue

[ozheng]

Hello Sidhardhatech,

For troubleshooting purpose, can you try to test using another email service (outlook.com)?

If it works, you know you need to check with your email service provider.

If it does not work, you need to review your configuration.

Olivier

[sidhardhatech]

Hello ozheng,

while we are using our personal official mail id , test connection is successful and get an alert to mail but we moving to pdf email scheduler 

"Failed to sent email to ************ via gateway smtp.gmail.com

[CesarSanchez]

Hi there, 

Can you share the PAN-OS version? also, Im watching about certificate error, Can you share more detail about your configuration? Which version of TLs are you using? 

[sidhardhatech]

Pan-os version 10.2.4

TLS version 1.1

[sidhardhatech]

I have created an email profile using my gmail and tested for test mail. I received the test mail. However, using the email profile in email scheduler for report failed. I attached the screenshot for your reference. Kindly do the needful to resolve the issue.

"Failed to sent email to ************ via gateway smtp.gmail.com

[ozheng]

That's normal, gmail has disabled SMTP (I used to use gmail to get email alerts).

[sidhardhatech]

There is no smtp problem in our network. but Pdf email scheduler not work.

Same problem occured

"Failed to sent email to ************ via gateway smtp.gmail.com

[ozheng]

Hello Sidhardahtech,

Maybe you should open a case to TAC.

Olivier

[sidhardhatech]

Hi ozheng,

Is there any PAN OS version effected for this, 

why this problem happening and any relevant KB article.