Failed to install licenses. Web proxy license is not supported for this platform.

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Failed to install licenses. Web proxy license is not supported for this platform.

L3 Networker

Hi team,

 

I acquired a Web Proxy license intending to test Explicit and Transparent proxies. However, upon attempting to retrieve the license, I encountered an error stating, "Failed to install licenses. Web proxy license is not supported for this platform."

AkashThangavel_0-1713855196104.png

VM-Firewall is hosted in the vm-ware ESXi.

Also, I have fulfilled the prerequisites specified in the document.

AkashThangavel_1-1713855335908.png

AkashThangavel_2-1713855418400.png

I would greatly appreciate your assistance in resolving this issue.

 

regards,

Akash Thangavel

Network Security Engineer

 

Akash Thangavel, Network Security Engineer
1 accepted solution

Accepted Solutions

@AkashThangavel 

 

did you try to download the license key instead from CSP and upload it manually to the firewall?

 

That should work

View solution in original post

5 REPLIES 5

L2 Linker

Hi @AkashThangavel ,

 

 Do you confirm that you are running at least PAN-OS 11.0 ?

 

Also, you can try to download the license key instead from CSP and upload it manually to the firewall.

 

Regards

 

--Richard

 

L3 Networker

Hi Richard,

 

PFA

 

AkashThangavel_0-1713856879805.png

 

regards,

Akash Thangavel

 

Akash Thangavel, Network Security Engineer

@AkashThangavel 

 

did you try to download the license key instead from CSP and upload it manually to the firewall?

 

That should work

Hi Rdumoulin,

 

I've manually uploaded it and the license has been accepted. I considered doing it earlier, but when I encountered an error message regarding platform issues, I decided to seek assistance in the live community.

 

Thanks.

 

regards,

Akash Thangavel

Akash Thangavel, Network Security Engineer

@AkashThangavel glad to hear that you were able to resolve the issue! 

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