06-06-2024 07:57 AM
We have a user trying to connect with Global Protect from South Africa on IP 102.22.126.232
This IP belongs to an ISP in South Africa, and is matching correctly on https://ipinfo.io/102.22.126.232 to be in Cape Town
However, when looking up the IP location on any of our Palo Alto Firewalls, all of them match this to MU (Mauritius )
This is incorrect and must be fixed.
We cannot add a manual entry for this, as we would need to do this on all of our Firewalls. We feel this is an incorrect match on Palo Alto's side, or whomever they source their location data from.
Can this be looked into and checked?
06-06-2024 07:59 AM
I am also facing the same issue
06-07-2024 11:56 AM
Hello,
In the past I opened a support case and they have to take care of it on the backend.
Regards,
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