Incorrect Geolocation classification

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Incorrect Geolocation classification

L3 Networker

We have a user trying to connect with Global Protect from South Africa on IP 102.22.126.232
This IP belongs to an ISP in South Africa, and is matching correctly on https://ipinfo.io/102.22.126.232 to be in Cape Town

However, when looking up the IP location on any of our Palo Alto Firewalls, all of them match this to MU (Mauritius )
This is incorrect and must be fixed.

 

We cannot add a manual entry for this, as we would need to do this on all of our Firewalls. We feel this is an incorrect match on Palo Alto's side, or whomever they source their location data from.

 

Can this be looked into and checked?

 

3 REPLIES 3

L1 Bithead

I am also facing the same issue

 

L1 Bithead

Same issue

Cyber Elite
Cyber Elite

Hello,

In the past I opened a support case and they have to take care of it on the backend.

 

Regards,

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