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01-27-2025 11:33 PM
Hi Team,
I’ve noticed that in my environment, the chatgpt.com URL is intermittently categorized as unresolved and is being blocked.
For your reference, I am attaching a snapshot highlighting this behavior.
Please let me know if additional information is needed to address this issue.
PAN DB- Connectivity is there
01-28-2025 03:44 AM
I have check in the PAN DB connectivity that looks good
Try to resolve URL by give testurl command
Category lookup time set to 60
PAN OS version-11.2.4-h1
We notice this issue after upgrade to 11.2.4-h1 version
01-28-2025 09:00 AM
Hi someone can help me on this
01-28-2025 09:09 AM
I can provide you with further troubleshooting steps:-
1. Check Step-2 from the below document if you have not tried it yet. Remaining steps I believe you have tried as per your previous comments.
https://docs.paloaltonetworks.com/advanced-url-filtering/administration/troubleshooting/urls-classif...
2. 'not-resolved' usually means a failure to get response from URL cloud, Device server debug for URL cloud is likely needed to further troubleshoot.
01-28-2025 09:19 AM
Hi Mshamamulla
Thank you so much for the comments.
Even I have tried in the step 2 for finding out in the utilization but it seems to be normal.
Issue as of ow only seeing in the chatgpt.com website
01-28-2025 08:19 PM
Device-server debug for URL cloud is likely needed to further troubleshoot.
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