Log Collection log forwarding agent is active but not connected

[nazddk]

Can someone please assist with troubleshooting articles? 

admin@KXX-FW-01(active)> show logging-status

-----------------------------------------------------------------------------------------------------------------------------
Type Last Log Created Last Log Fwded Last Seq Num Fwded Last Seq Num Acked Total Logs Fwded
-----------------------------------------------------------------------------------------------------------------------------
> CMS 0
Not Sending to CMS 0
> CMS 1
Not Sending to CMS 1

>Log Collector
'Log Collection log forwarding agent' is active but not connected


config 2023/08/24 16:49:51 2023/08/24 16:49:55 176 176 63
system 2023/08/29 09:51:11 2023/08/31 09:39:33 3957174 3957164 294289
threat 2023/08/29 09:37:49 2023/08/31 09:39:33 498768555 498768545 78369055
traffic 2023/08/29 20:30:26 2023/08/31 09:37:54 2511314156 2509930212 1096494689
hipmatch Not Available Not Available 0 0 0
gtp-tunnel Not Available Not Available 0 0 0
userid 2023/08/29 15:33:14 2023/08/31 09:39:33 6807823 6807813 2369572
iptag Not Available Not Available 0 0 0
auth Not Available Not Available 0 0 0
sctp Not Available Not Available 0 0 0
globalprotect Not Available Not Available 0 0 0


admin@KXX-FW-01(active)> show log-collector preference-list

Log Collector Preference List
Forward to all: No
Serial Number: 000XXXXX45 IP Address: 192.168.24.58 IPV6 Address: unknown

[PavelK · Accepted solution]

Hello @nazddk

thanks for the post.

As a first step, I would restart management and log receiver processes:

debug software restart process management-server
debug software restart process log-receiver

If it still does not work after processes restart, could you check logs from CLI: less mp-log logrcvr.log to see there is any error?

Kind Regards

Pavel

[nazddk · Accepted solution]

Thank you @PavelK