no_matches error

[eax0x01]

Hello,

I am having a problem accessing the Palo Alto cli/web.

I recently took the trial version of 30 days, but I always come across the following message when trying to log in.

"cfg.general.need-acknowledgement-to-login' no_matches".

I've left more than 30 minutes on and always the same message. I'm trying to log in with username and password: "admin"

The version I'm on is PA-VM-ESX-10.2.5.

Thank you very much.

[TomYoung]

Hello @eax0x01 ,

You need to wait for the "PA-VM Login:" prompt before the login will work -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CloQCAS.  The NGFW is still booting.

Thanks,

Tom

[eax0x01]

I left on for 30 minutes on and did not leave this screen, is this normal delay?

Thank you very much for your reply.

[TomYoung]

Hi @eax0x01 ,

I think it is normal when you 1st install the NGFW.  Normal reboots should take less time.

Thanks,

Tom

[eax0x01]

I will leave it a while longer and see if I can make progress.

Thank you in advance for your support.

[eax0x01]

I waited more than 3 hours and the problem persists.

What else could be happening?

[TomYoung]

Hi @eax0x01 ,

That is very strange.

I'm sure you have already done this, but have you hit enter a few times?

If that doesn't do it, i would double check your VM install process.

Thanks,

Tom

[eax0x01]

Thank you for your reply.

I made a video with all the process to upload the VM with PA.

Could you tell me if there is something wrong in the process?

Thank you.

https://youtu.be/uCfpSGj4Lec

[TomYoung]

Hi @eax0x01 ,

I would open a support case.

Thanks,

Tom

[eax0x01]

Hi, @TomYoung,

Thank you so much for support.

[ozheng]

Hello Eax,

As Tom said, it is only during the first VM bootup.
And (disclaimer :I don't have access to the code) I think it is only a check to kick the default password change at the first bootup.

Nothing wrong, in my opinion.

Olivier

[eax0x01]

Hello @ozheng,

I left it on that boot screen for over 6 hours and no progress.

I even reset to factory defaults and nothing.

I think the problem is not this.

Thank you

[ozheng]

I spin up some VM yesterday and I saw the error message, it did not block my VM.

1- redownload an VM image from the CSP and check the integrity.

2- try to set a VM on another machine and see how it goes.

But the "cfg.general.need-acknowledgement-to-login' no_matches" can be ignored (99% confident it is not the reason of your VM issue).

[eax0x01]

Hello @ozheng,

I tried the same process on my laptop VM and got the same problem.

I made a video with the process, could you tell me if there is something wrong in the process? 

Link: https://youtu.be/uCfpSGj4Lec

I am using VMware® Workstation 17 Pro.

Thank you very much for your support.

[ozheng]

Can you redownload the image from the Customer Support Portal (assuming you have an account and a valid support plan)?
Once down, you check the checksum of the downloaded file with the checksum displayed on the CSP.