Not able to check now new content for dynamic updates

[Khairul.Nizam]

We are trying to update dynamic updates but unable to do so. 
I show errors as attached when tried to check online. 
Also, we tried using manual upload but it keep trying to upload without success. 
Please advise if anything we can do.

[TomYoung]

Hi @Khairul.Nizam ,

Somehow your network connectivity broke.  Please follow these steps -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkuCAC.

The update traffic is most likely going through a NGFW.  You can also check Monitor > Logs > Traffic to find the sessions and troubleshoot.  Make sure you are logging the interzone-default so that you will see traffic drops.

Thanks,

Tom

[Khairul.Nizam]

Hi hello, 
This message was on PA-3020 and for somehow I was not continue Tshoot it as I already migrate and replace the PA-3020 with PA-450.
Migrate all the configuration from PA-3020 to the PA-450 and it turn out on the PA-450 as well, I'm not able to download the content for the dynamic updates.