PA 5250 Factory Reset failure

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PA 5250 Factory Reset failure

L1 Bithead

 

Hello,

I wanted to reset a PA5250 via CLI. Nothing special. However, this was aborted at 0% with the message “Factory reset failed”. After the error, I am no longer able to access the CLI, as the message appears permanently as soon as I write something. Not even access to the maint works. Unfortunately I cannot open Case because Palo Alto no longer offers support. Maybe you have some ideas.

4 REPLIES 4

L1 Bithead

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Community Team Member

Hi @m.Barman ,

 

Looks like the device is unable to detect the HDD. Have you tried reseating the HDD in the back panel ?

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
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L1 Bithead

Hi Kim,

 

should i do this while the firewalls have power

 

Best regards,

Ömer

 

 

Hi Kiwi,

 

i have reseating the hdd's in the back panel, but i still have this issue. 

 

Best regards,

Ömer

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