Problems with admin accounts in high availability (active - passive).

[lanchiraico]

Hi:
Problems with admin accounts in high availability (active - passive).

I have problems with the firewall administration accounts when it is in High Availability. In this case, it only lets me log in to one of the firewalls, it can be in the active or passive one, but never in both. The only user that allows logging in to both firewalls is the "ADMIN" user, which password was set on both computers before the HA fix.

Please, could you help me with what could be happening?

My firewall data:

Software version 10.2.7-h8 - Model: 440.

Thank you for your contribution.

[PavelK]

Hello @lanchiraico

when an account fails to authenticate what error do you see in system logs under: Monitor > Logs > System ?

Kind Regards

Pavel

[lanchiraico]

Hi @PavelK :

Thank you for your response, I attach the requested events as you can see with the same user "admin_pcm" I can only log in to a single firewall.

Active firewall login logs:

Pasive firewall login logs:

Thank you for your contribution.

Leonardo

[Edsnow]

Hi Lan,

As per the logs, In the Auth fail firewall, If you see the logs it says there is no Auth Profile has configured for loding. Verify the running config is sync in both firewall. 

And verify the auth profile for the account.