ACC on Panorama show only risk 1

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ACC on Panorama show only risk 1

L2 Linker

Hi everyone,

 I have a problem with ACC on Panorama showing only risk 1. 

Using Panorama-VM and Firewall PA-440

 

I try to

-restart management server on Firewall and Panorama.

-upgrade panorama from PAN10.1.8 to 10.1.9-h1

     currently, panorama running PAN-OS 10.1.9-h1, Firewall running PAN-OS 10.1.8-h2

 

 

1 accepted solution

Accepted Solutions

L2 Linker

TAC resolve my issue as below.

 

1. ACC on panorama show only risk 1
++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]
++ Post this we were able to see all risk level factor on Panorama for all devices.
2. PA-440 not shown under Managed devices- > health tab in Panorama
++ From configd.log , could find the below error messages

2023-03-24 09:59:54.898 +0700 Error: pan_mongo_output_error(pan_mongo.c:515): [MongoDB Failure] mongo_insert failed: 18446744073709551615(13440),
bad offset:0 accessing file: /opt/pancfg/mgmt/mongo/data/pan_devmon.0. See http://dochub.mongodb.org/core/data-recovery
2023-03-24 09:59:54.898 +0700 Error: pan_cfg_mongo_insert_trend(src_cms/pan_cfg_mongo_tables.c:18724): Failed to insert trend for devid:012001049
992

 

Currently, ACC shows risk normally.

View solution in original post

7 REPLIES 7

L2 Linker

Now, I tried to rejoin the device to panorama again but it didn't work. 

Do you have any further advice in this case?

Thanks in advance for the information.

Did you fix this? Having the same issue after upgrading to 10.1.9.

L1 Bithead

Im experiencing the same issue after upgrading panorama from 9.1 to 10.1.9-h1. Did anyone find a solution?

L2 Linker

same issue here

I have an open TAC case but no luck so far. Did you open a case? If you want to exchange case numbers you can send me a DM.

L2 Linker

TAC resolve my issue as below.

 

1. ACC on panorama show only risk 1
++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]
++ Post this we were able to see all risk level factor on Panorama for all devices.
2. PA-440 not shown under Managed devices- > health tab in Panorama
++ From configd.log , could find the below error messages

2023-03-24 09:59:54.898 +0700 Error: pan_mongo_output_error(pan_mongo.c:515): [MongoDB Failure] mongo_insert failed: 18446744073709551615(13440),
bad offset:0 accessing file: /opt/pancfg/mgmt/mongo/data/pan_devmon.0. See http://dochub.mongodb.org/core/data-recovery
2023-03-24 09:59:54.898 +0700 Error: pan_cfg_mongo_insert_trend(src_cms/pan_cfg_mongo_tables.c:18724): Failed to insert trend for devid:012001049
992

 

Currently, ACC shows risk normally.

My issue is solved as well, via TAC with root access and with mentioned commands.

 

++ Issue resolved after performing the below steps
[ sdb cfg.report.cache-mode=0 ]
[ masterd reportd restart ]

  • 1 accepted solution
  • 2265 Views
  • 7 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!