ACC on Panorama show only risk 1

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ACC on Panorama show only risk 1

L1 Bithead

Hi everyone,

 I have a problem with ACC on Panorama showing only risk 1. 

Using Panorama-VM and Firewall PA-440


I try to

-restart management server on Firewall and Panorama.

-upgrade panorama from PAN10.1.8 to 10.1.9-h1

     currently, panorama running PAN-OS 10.1.9-h1, Firewall running PAN-OS 10.1.8-h2




L1 Bithead

Now, I tried to rejoin the device to panorama again but it didn't work. 

Do you have any further advice in this case?

Thanks in advance for the information.

Did you fix this? Having the same issue after upgrading to 10.1.9.

L1 Bithead

Im experiencing the same issue after upgrading panorama from 9.1 to 10.1.9-h1. Did anyone find a solution?

L2 Linker

same issue here

I have an open TAC case but no luck so far. Did you open a case? If you want to exchange case numbers you can send me a DM.

L1 Bithead

TAC resolve my issue as below.


1. ACC on panorama show only risk 1
++ Issue resolved after performing the below steps
[ sdb ]
[ masterd reportd restart ]
++ Post this we were able to see all risk level factor on Panorama for all devices.
2. PA-440 not shown under Managed devices- > health tab in Panorama
++ From configd.log , could find the below error messages

2023-03-24 09:59:54.898 +0700 Error: pan_mongo_output_error(pan_mongo.c:515): [MongoDB Failure] mongo_insert failed: 18446744073709551615(13440),
bad offset:0 accessing file: /opt/pancfg/mgmt/mongo/data/pan_devmon.0. See
2023-03-24 09:59:54.898 +0700 Error: pan_cfg_mongo_insert_trend(src_cms/pan_cfg_mongo_tables.c:18724): Failed to insert trend for devid:012001049


Currently, ACC shows risk normally.

My issue is solved as well, via TAC with root access and with mentioned commands.


++ Issue resolved after performing the below steps
[ sdb ]
[ masterd reportd restart ]

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