Panorama can't show specific timeframe log

[A.Avizena]

Hi community,

I have a question. I’m experiencing an issue where Panorama does not show logs for a specific time frame. However, when I check directly on the firewall, the logs for that time frame are visible. I've already confirmed that the log forwarding configuration is correct, and everything seems to be working fine—except when filtering logs for that specific time range.

Do you have any advice on how to troubleshoot this?

[PavelK]

Hello @A.Avizena

thanks for posting.

I experience random log loss in Panorama in the past. The root cause was high log forwarding load. On log collector side, could you please issue: "debug log-collector log-collection-stats show incoming-logs" to check "fails" count?

Also, could you look into this KB: Log forwarding delays or Missing Logs due to high latency between log collectors in a collector grou...? If you have multiple log collectors, the latency between each of the log collector should be below 10 ms.

Kind Regards

Pavel