Panorama upgrade to 10.2.11 - Incomplete log entries

[Robert2]

After upgrading Panorama to 10.2.11, we noticed various logs are either missing text , have a unknown severity (system logs), and show an inaccurate bit count.

I've tried restarting the logd process and rebooted the box.

Seems like a bug but I couldn't find anything in the known issues with 10.2.11.

Any help is appreciated.

[gshort · Accepted solution]

Hello Robert2,

Please raise a case with TAC and reference PAN-265846 workaround.  There is a mapping issue on the data that can be fixed but it requires root access for it to be applied.

[Robert2]

Thanks Gshort,

TAC fixed this for us, as you said it was a mapping issue, a app / script was run via root access to reformat the logging schema.