If we're using Prisma Access with a mix of external and internal gateways, do on-prem users authenticated to the internal gateways count against the Mobile User license? Or are only those connected to external gateways considered Mobile Users. I suspect they do not since they don't show up in the list of active Mobile Users but they also had to auth to the portal to connect to the internal gateway, so we weren't sure what actually constitutes a MU license.
In my opinion, the internal gateway users do not count against MU licenses.
Internal gateway users just auth and then get redirected to internal gateway from portal config. The actual services of being a Global protect user are consumed on the internal local gateway and the license is consumed on that local box. That is why if you have local gateways and you want to run HIP check or other GP license requiring services, you need to install GP license on the local gateway.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!