09-30-2025 06:31 PM
Hello PaloAlto Network Team,
I manage Prisma Access with Panorama.
Until now, I've received alert notifications as Insights Alerts.
However, recently notifications have started coming from SCM.
The notifications I receive from SCM differ in many ways from the notifications from Insights Alerts.
In Insights Alerts, an alert was notified as "AL_RN_SITE_DOWN," and I was notified both when it occurred and when it was resolved.
However, in SCM, it is notified as "All tunnels for the Remote Network site XXXX are down."
And not notified even when it's resolved.
What category and severity should I set to receive notifications the same as Insights Alerts?
Also, there are currently no changes to notifications for Prisma Access upgrades.
Will this continue to change in the future?
If you have any information, please let me know.
Regards,
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