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Prisma Access Discussions
Prisma Access secures access to the cloud for branch offices and mobile users anywhere in the world with a scalable, cloud-native architecture that will soon be managed via a new streamlined cloud management UI.
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Prisma Access Discussions
Prisma Access secures access to the cloud for branch offices and mobile users anywhere in the world with a scalable, cloud-native architecture that will soon be managed via a new streamlined cloud management UI.
About Prisma Access Discussions
Prisma Access secures access to the cloud for branch offices and mobile users anywhere in the world with a scalable, cloud-native architecture that will soon be managed via a new streamlined cloud management UI.

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Welcome to the Prisma Access Discussions!

To make this forum valuable and enjoyable for everyone, please review the following guidelines before participating: Rules and Best Practices Be Respectful: Treat fellow community members with professionalism and courtesy. Constructive discussions are encouraged; disrespectful or inflammatory comments are not. Stay On-Topic: This board is d...

JayGolf by • Community Team Member
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PAB Stuck while installation

I’m working on a Windows machine and have already tried every possible troubleshooting step I could think of, but unfortunately I haven’t had any success. I raised a support ticket, but so far there’s been no response, which has been a disappointing experience. If anyone in the community can guide me on an easier way to reach support or suggest ...

Error when calling “Get number of users at location(s)” API in Prisma SASE Aggregate Monitoring APIs

Attention: JAPAC TPM TeamHello Team, I am testing the Prisma SASE Aggregate Monitoring APIs(https://pan.dev/sase/api/mt-monitor/) and encountered an issue. When calling the “Get number of users at location(s)” endpoint:https://api.sase.paloaltonetworks.com/mt/monitor/v1/agg/locationsUsersusing the “User Count across Locations” operation, I co...

Imas4to by • L2 Linker
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  • 1 replies
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Prisma Access CIE and User-ID mapping not working for groups

Hi, all, thanks in advance for any help about an issue we are facing with User-ID agent on on-prem and EntraID with CIE integration.Let me explain our topology a bit deeper: On the one hand, we have a Remote Network with some Windows servers without GP or Prisma Access agent. We use User-ID agent for username-to-IP mapping. This is sent to loc...

Unable to establish tunnel during Service Connection configuration (Details Added with Screenshot)

Dear Community Expert Team, This my first post in Community. I really enjoy the Palo Alto Prisma Access SASE. Find the below details: Before I am going to production configuration I plan to test in my LAB environment for multiple of POC. Requirement: Service Connection configuration Setup: Palo Alto NGFW hosted in GCP (Google Cloud Plat...

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GloablProtect + Explicit Proxy blocks WSL traffic.

Hello everyone, We’re facing an issue with WSL2 where traffic from WSL is unable to route to Prisma when GlobalProtect (GP) is running on the host Windows machine with an explicit proxy. Environment / SetupGlobalProtect enabled with Explicit ProxyProxy PAC listening on 127.0.0.1:9999WSL2 traffic appears to use the Windows Hyper-V loopback inte...

Prisma Access with ECMP

Hi Everyone, We are trying to troubleshoot an issue where enabling ECMP on the Virtual Router breaks Prisma Access. We have 3 circuits configured (see pic) to load balance internet traffic. This firewall is also a service connection back to Prisma. When enabling the 3 link we loose routing from Prisma to the subnet advertised on the service co...

Prisma Browser conditional access issue with outlook app

Hello all, I'm facing an issue after trying to enable conditional access policy on Azure entra id in order to prevent the use of other browser except from Prisma Browser. Although the conditional access works for all the applications (SharePoint, in house apps using entra id, etc) as I wish, I'm facing a problem with outlook app and teams app (n...

Argyris by • L1 Bithead
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  • 3 replies
  • 0 Likes

New global protect install for Windows x64 v6.3.3c828 has broken MSI

Hi, We have just downloaded the latest GP for Windows x64 v6.3.3c828. The MSI properties indicate that the product code is {B316DC7F-EB20-4A36-AA0A-96099FA142DB} however when it installs it installs as the previous version product code {CD809CD6-9D01-417E-9E76-D19EEE77E74F}. We have verified that the version installed and running is the c828 ver...

Resolved! Please advise on upgrading GlobalProtect using Intune.

Attention: JAPAC TPM teamHello Team, We are considering upgrading GlobalProtect using Intune.Under GlobalProtect Setup > GlobalProtect App > App Settings > Upgrade GlobalProtect,if Disallow is selected, will this affect upgrading GlobalProtect via Intune? My understanding is that Disallow only prevents users from upgrading manually,...

y.saitou by • L3 Networker
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  • 1 replies
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New RN-SPN

Hi Team, Today I created a new RN-SPN in one of the US location and I see the Service Endpoint Address is being displayed with the FQDN. Have created multiple nodes before and never saw an FQDN and it use to be IP address always. Just wanted to confirm if this is something which is new and will the IP address the FQDN resolving now will be sta...

CVE-2025-4619

Attention: JAPAC TPM teamHello Team, https://security.paloaltonetworks.com/CVE-2025-4619I have reviewed the vulnerability information above. It states that upgrades have been completed for all PrismaAccess instances if there are no scheduling conflicts. However, if you are currently using the affected version of PAN-OS with PrismaAccess, doe...

y.saitou by • L3 Networker
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Resolved! How do I check license usage in Prisma Access Panorama Managed?

Attention: JAPAC TPM teamHello Team, Could you please advise on how to check the license usage for mobile users in a Panorama Managed Prisma Access environment? In the case of SCM-managed environments, my understanding is that we can check the usage of mobile user licenses and other subscriptions from the Subscription Usage page. -Is there a s...

y.saitou by • L3 Networker
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  • 1 replies
  • 0 Likes

Notification of Content Displayed in SCM Announcements

Attention: JAPAC TPM teamHello Team,Could you please let me know about notifications for the content displayed in SCM Announcements (bell icon)? Is there a way to send the content shown in the SCM Announcement (bell icon) via email or other methods?I have checked the following URL and confirmed that it is possible to notify Announcements (bell i...

y.saitou by • L3 Networker
  • 2276 Views
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