Global Protect Agent prisma Access

[FarrasErdiansyah]

Hi, i have question. while connecting through internal connection i got ssl protocol in GP agent, but if i connected to external connection i got IPsec protocol on my GP agent. i want to ask how could i get Ipsec protocol while connected to internal connection?  my global protect already integrated to prisma access. you can see the pictures below

thanks

[Vickynet]

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@FarrasErdiansyah wrote:

Hi, i have question. while connecting through internal connection i got ssl protocol in GP agent, but if i connected to external connection i got IPsec protocol on my GP agent. i want to ask how could i get Ipsec protocol while connected to internal connection?  my global protect already integrated to prisma access. you can see the pictures below

thanks

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Hello @FarrasErdiansyah , I understand you're experiencing a protocol mismatch between your internal and external gateways connections. To ensure that your GlobalProtect agent uses IPsec for internal connections, you can follow these steps:

Step 1: Check Gateway Configuration: Navigate to Network > GlobalProtect > Gateways in your Prisma Access portal. Select the appropriate gateway and ensure that the "Enable IPSec" checkbox is checked. Check the "Steps from the GUI" from this documentation for reference; https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPY1CAO 

Step 2: Verify Traffic Flow: Ensure that traffic on UDP port 4501 is not being blocked anywhere along the path. This port is used for IPsec connections.

Step 3: Debugging: You can also set the rasmgr process to debug level by running the command debug rasmgr on debug. This will generate detailed logs in the rasmgr.log file, which can help identify why the IPsec connection is not being established.

By following these steps above, you should be able to configure your GlobalProtect agent to use IPsec for internal connections. If you still encounter issues, it might be helpful to reach out to Palo Alto Networks support for further assistance.

I hope you find this helpful. 

Thank you,

Vickynet